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Guides and White Papers

As the global leader in logistics, DHL is pleased to share our knowledge with our clients and the wider public.
A full range of service, sector and general information documents can be found here for download.

Incoterms® 2010 rules

Incoterms® 2010 rules came into force on 1st January 2011.

The delivery terms DAF, DES, DEQ and DDU will be replaced by new delivery terms DAP and DAT.

The brochure below illustrates delivery terms and responsibilties between buyer and seller for costs and risk, as well as cargo insurance.

Read more about Incoterms® 2010 rules from official International Chamber of Commerce Internet pagesExternal Link.

You can also order Incoterms® 2010 rules or have online training for Incoterms® 2010 rules behind this linkExternal Link.

Terms and Conditions


Member of the Danish Freight Forwarders Association and the Nordic Association of Freight Forwarders.

All services rendered are subject to the General Conditions of the Nordic Association of Freight Forwarders (NSAB 2015). As contracting party cf. § 3 B the conditions limits the freight forwarder’s liability for loss of, deterioration of, or damage to goods to SDR 8.33 per kilo and for delay to the amount of the freight, and for all other loss to SDR 100,000 in respect of each assignment (§ 21). As intermediary cf. § 3 C the freight forwarder’s liability is limited to SDR 50,000 in respect of each assignment and totally in the event of any one occurrence to SDR 500,000 (§ 24). For storage, the total liability is limited to SDR 500,000 for damage occurring in the same occasion (§ 25). Special attention is directed to the network clause (§ 2); claims against the freight forwarder are statute-barred after one year (§ 28); and the lien on goods (§ 14) applies to both current and previous claims.

Logistics and Supply Chain White Papers


Product Brochures


Taxes and Surcharges