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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Atli Einarsson, (Adm. Director, DHL Express Denmark) and Mikkel Boas-Villadsen (Customer Service Director, DHL Express Denmark) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Atli and Mikkel would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Atli or Mikkel and let them know what you think. Please include your telephone number if you would like us to call you back!

Atli Einarsson
Adm. Director, DHL Express Denmark

“We know that your business depends on DHL's quality of service and if problems arise, I'll take care of it.”

Email Atli Einarsson

Mikkel Boas-Villadsen
Customer Service Director


“Great customer service is also about how we handle the situations where things did not go as planned.”

Email Mikkel Boas-Villadsen
Atli and Mikkel will ensure that your complaints are dealt with immediately and you’ll receive a response within 1 working day. Should you need to talk to us in the meantime, please call our customer service at +45 70 345 345. Our opening hours are 8:00 to 18:00, Monday to Friday.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
 
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